Last updated: 04 February 2026
1. Who we are
Crest Social (“we”, “us”, “our”) provides social media marketing and content services to businesses in the UK.
Business name: Crest Social
Website: https://crest.social
Email: ch***@************co.uk
Location: United Kingdom
If you have any questions about this policy or how we handle your data, you can contact us using the details above.
2. What information we collect
We may collect and process the following information:
- Your name
- Your email address
- Your phone number
- Your business name
- Any information you choose to provide when:
- Completing a contact form
- Booking a discovery call or consultation
- Submitting a lead form via social media advertising (for example, Facebook or Instagram ads)
- Communicating with us by email, phone, or social media
3. How we use your information
We use the information you provide to:
- Respond to enquiries you have made
- Contact you with information related to the service, audit, call, or resource you requested
- Arrange and deliver discovery calls, consultations, or services
- Provide relevant follow-up information related to your enquiry
- Improve our services and communications
We only use your data in ways that are relevant to the reason you provided it.
4. Social media advertising and lead forms
We may run advertising campaigns on platforms such as Facebook and Instagram.
If you submit your details via a social media lead form or advert:
- Your information is used to contact you about the specific service, offer, or information you requested
- We do not sell your data to third parties
- We do not add you to unrelated mailing lists without your consent
Social media platforms may collect data in accordance with their own privacy policies. We recommend reviewing their policies for more information.
5. Lawful basis for processing
Under UK GDPR, we process your personal data based on one or more of the following lawful grounds:
- Consent: where you have actively submitted your details
- Legitimate interest: to respond to business enquiries and provide relevant information
- Contractual necessity: where data is required to deliver a service you have requested
6. How we store your data
Your information is stored securely using trusted digital tools and platforms.
We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.
We only keep your personal data for as long as necessary to fulfil the purpose for which it was collected, or to meet legal or accounting requirements.
7. Sharing your information
We do not sell or rent your personal data.
We may share your information only where necessary with trusted third-party tools used to operate our business, such as:
- Email or CRM systems
- Website hosting providers
- Booking or scheduling tools
These providers are required to handle your data securely and in line with data protection regulations.
8. Your rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data
- Withdraw consent at any time
- Object to how your data is processed
To exercise any of these rights, please contact us using the details above.
9. Cookies
Our website may use cookies to improve user experience and analyse website traffic.
You can control or disable cookies through your browser settings. Further details can be provided in a separate Cookie Policy if required.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate.
The latest version will always be available on this page.